Returns & Exchanges

At hoor.pk, we want you to be completely satisfied with your purchase; if you are not happy with your fashion items, we offer a hassle-free 7-day return and exchange policy. Please ensure that all items are unworn, unwashed, and retain their original tags and packaging.

Return Process

• 1.
  Initiate Request

  Contact our customer support team via email or WhatsApp within 7 days of delivery to request a Return Authorization (RA) number.

• 2.
  Prepare Package

  Securely pack the items in their original packaging, ensuring the invoice and all original tags are included to avoid processing delays.

• 3.
  Ship Items

  Send the package back to our warehouse using a traceable courier service; please note that return shipping costs are the responsibility of the customer.

• 4.
  Quality Inspection

  Once received, our team will inspect the items for quality compliance and process your exchange or store credit within 3-5 business days.